How to Set Up Auto-Reply After Form Submission in Webflow?

In brief, as of April 2024, it's not currently feasible to set up an auto-reply directly to form submitters within Webflow. Webflow isn't designed to function as an email agent; simplicity is prioritized in its functionality. What Webflow does offer is the ability to configure single or multiple email addresses to receive notifications about form submissions. This feature essentially allows website owners to receive alerts when a form is submitted. Unfortunately, even this basic functionality has its limitations—you can't specify which email address should receive notifications for specific form submissions; it's all managed collectively. This can be highly inconvenient for websites with multiple forms, each managed by different individuals or departments.

available webflow form settings
Available form settings in Webflow

There was optimism that the introduction of logic might improve this situation. However, the only enhancement thus far is the ability to send notifications about form submissions to individuals with access to the website (such as admins or collaborators). While this is a step forward, it still falls short of the comprehensive functionality needed to effectively manage forms.

Setting up a flow with logic
Setting up a flow with logic

Available two methods

Currently, there are two methods to enhance this process, both requiring the use of third-party tools.

The first method involves setting up a webhook using platforms like Zapier or Integromat. Essentially, when a Webflow form is submitted, a zap is triggered to send the information to an email service (such as Mailchimp or Gmail), where the auto-response can be configured. This setup can be complex and may incur additional expenses for the connector app and email service.

The other approach is to circumvent the use of native Webflow forms, despite their appeal, and instead embed forms directly from an email agent or CRM. With this setup, the receiving tool processes the information upon form submission and triggers the desired response. However, styling embedded forms can be challenging, although with custom CSS, most obstacles can be overcome.

In summary, while implementing auto-responses can greatly enhance user experience, achieving this functionality will likely require the utilization of third-party tools.